Confirm service fit
We verify the clinic, buyer authority, overflow need, required features, and phone-forwarding compatibility before any agreement or payment.
How it works
Built around your clinic. Proven on your line.
AnswerOtter is configured from facts and instructions your team approves. It does not handle live traffic until the phone route, disclosures, routine requests, urgent boundaries, and staff delivery paths pass the clinic's forwarded-line tests.
Clinic-specific factsHours, services, staff, request rules, and urgent instructions.
English + Spanish testsRoutine and urgent scenarios are checked before live traffic.
Primary + backup deliveryStaff destinations are verified instead of assumed.
The setup journey
Six controlled steps to live coverage.
Qualified clinics can target go-live within seven calendar days after the signed agreement, verified activation payment, complete intake, phone access, and testing cooperation are all in place. Clinic or provider delays can extend that target.
Agree on scope and activate setup
The clinic reviews and signs the exact service scope. The clinic-specific $199 activation follows both signatures and includes implementation plus the first 30 live days.
Map the clinic
Your team supplies hours, services, species, appointment and refill rules, approved answers, prohibited statements, emergency referral instructions, Spanish preferences, and staff destinations.
Build and inspect
We configure the live and safety-fallback call paths, verify the AI and possible-recording disclosure, and inspect the exact clinic facts and boundaries before testing.
Test the real forwarded line
Your clinic participates in finite appointment, refill, information, English, Spanish, urgent, delivery, and fallback scenarios. Primary and backup recipients confirm delivery.
Approve and go live
The authorized clinic contact reviews the results and approves the activation instant. We recheck the live route and service authority, then confirm the real forwarded-line experience after activation.
What your team supplies
Complete facts make safe calls possible.
Clinic knowledge
Hours, holidays, location, services, species, doctors, pricing answers, and statements the agent must never make.
Call-handling rules
Appointment and refill fields, emergency referral language, on-call instructions, Spanish terminology, and the exact follow-up process.
Phone and staff access
Carrier and forwarding details, an authorized testing contact, and distinct monitored primary and backup delivery destinations.
AnswerOtter is a reception service, not veterinary care.
It does not diagnose, assess severity, recommend treatment, give dosages, or decide whether an animal is safe to wait. Emergency-sounding calls follow the clinic's approved instruction.
Start with your clinic's real needs.
Tell us about the coverage windows, phone system, and routine requests your front desk needs help handling.