01
We map the clinic
Hours, doctors, services, species, refill policy, urgent-call instructions, and the questions your team handles every day.
Managed phone overflow for veterinary clinics
When your team can't pick up, AnswerOtter does.
AnswerOtter handles after-hours, lunch, weekend, busy, and unanswered-call overflow. It captures appointment and refill requests in English or Spanish and follows your clinic-approved urgent-call instructions — without giving medical advice.
Demo line: Call (323) 403-4857. AnswerOtter identifies itself as AI and notes that calls may be recorded. Use sample details—the demo does not book appointments or give medical advice.
Your veterinary clinicAfter hours · 7:42 PM
AnswerOtterI'm AnswerOtter, your clinic's AI receptionist, and this call may be recorded. How can I help you and your pet today?
CallerI need to make an appointment for my dog's vaccinations next Tuesday afternoon.
AnswerOtterOf course. What's your dog's name and the best callback number? I'll send the request to the clinic so the team can confirm the appointment.
Vaccination visit requested
Preferred time captured
Staff confirms appointment
Nights, lunch, weekendsPhone coverage when the desk is stretched
English + SpanishSwitches with the caller's language
Your clinic's rulesHours, services, and urgent-call instructions
$199 activationImplementation + first 30 live days
Built around the front desk
Your team shouldn't have to choose between the patient in front of them and the phone.
AnswerOtter gives routine callers a useful next step while your staff stays focused on the clinic.
Answers published-hours, location, and service questions.
Collects appointment preferences for staff confirmation.
Captures refill details and a caller's callback number.
Recognizes urgent language and follows the clinic's approved response.
Illustrative call exampleExpected path
Appointment request
CapturedPet, reason, preferred day, callback
Prescription refill
CapturedPet, medication, callback
Spanish-language caller
HandledConversation continues in Spanish
Urgent symptoms
ProtocolClinic-approved emergency instruction
How it works
Clinic-specific from the first sentence.
This is not a generic answering bot. We build and test AnswerOtter around the facts, boundaries, and follow-up process your team approves.
02
We build and test
Every test covers the AI and possible-recording disclosure, routine requests, English and Spanish, and urgent situations such as toxin ingestion.
03
You approve go-live
Your team hears the line, checks the clinic facts, and approves the call handling before forwarding any live traffic.
Setup target: up to seven calendar days after a signed agreement, verified activation payment, complete intake, phone access, routing instructions, and testing cooperation. Your first 30 live days begin only after the real forwarded-line acceptance path passes.
Managed activation
Set it up.
Set it up.
Prove it live.
Activation combines clinic-specific implementation with 30 live days of managed overflow. The live period begins only after the real forwarded-line acceptance test passes.
$199 activation — implementation + 30 live days
- One clinic, one phone line, configured overflow coverage
- Clinic knowledge and call-flow mapping
- AI and possible-recording disclosure in the opening line
- English and Spanish scenario testing
- Urgent-call rules and prohibited-advice boundaries
- Phone provisioning, forwarding plan, and go-live check
$249 monthly continuation
- Flat monthly price for the same approved overflow scope
- After-hours, lunch, weekend, and unanswered-call overflow
- Appointment and refill request capture
- Call recordings and transcripts when enabled
- Clinic fact and instruction updates
- Managed review and response tuning
Pricing
Simple managed-service pricing.
Start with implementation and 30 live days. Continue at $249 per month only after your clinic confirms it wants the same approved overflow scope to continue.
Managed veterinary phone overflow
$199implementation + first 30 live days
$249per month if you continue
- One clinic + one line
- English + Spanish
- No per-minute billing for approved scope
- Measured monthly call-volume report
- Affirmative continuation only
- 12-month monthly-rate lock
Questions clinics ask first
Clear boundaries are part of the product.
Does AnswerOtter give medical advice?
No. It answers approved practice questions and collects caller details. If a caller describes an urgent situation, it follows the clinic-approved emergency instruction and does not diagnose or recommend treatment.
Does the demo line connect to a veterinary clinic?
No. AnswerOtter Veterinary Group is our product demo line. It does not book an appointment, approve a refill, or notify a veterinary clinic. Calls may be recorded, so use made-up details. A customer deployment uses only that clinic's approved facts, routing, and follow-up process.
Does it place appointments directly on our calendar or PIMS?
No. AnswerOtter collects the pet, reason for visit, preferred day, owner details, and callback number for staff confirmation. Direct calendar booking and practice-management-system write-back are not included.
Do callers know they are speaking with AI?
Yes. Every voice agent identifies itself as an AI assistant and gives the recording notice in the first sentence. That disclosure is not removed for conversion.
Does it speak Spanish?
Yes. It is configured for English and Spanish and switches when it recognizes Spanish. Every clinic deployment is tested in both languages during setup.
What happens when it cannot handle a request?
It collects the caller's details for the clinic's approved follow-up process. The exact boundaries and escalation instructions are defined and tested during setup.
What does AnswerOtter cost?
The $199 activation includes implementation and the first 30 live days for one clinic, one phone line, and the clinic's configured overflow schedule. After both signatures, Pat sends the authorized billing contact one private, clinic-bound Stripe Checkout Session for that activation. The live period begins only after the forwarded-line acceptance test passes. There is no per-minute or usage billing during those first 30 live days. We measure call volume and review abnormal volume with the clinic instead of applying an automatic cutoff or surprise charge. We send a continuation reminder on service day 23 and a follow-up on day 27. Silence stops service on day 30, followed by a 14-day reactivation window without another activation fee, subject to availability. Affirmative continuation is a flat $249 per month for the same approved overflow scope and then renews monthly until canceled. Initial continuation and reactivation require AnswerOtter to verify the corresponding $249 Stripe Invoice as paid; an opt-in or Checkout return alone is not payment proof or service authority. If a later recurring renewal Invoice remains unpaid, we send immediate notice and a day-3 follow-up, then stop service at the end of the three-day grace period unless exact provider readback proves payment. A clinic may choose cancellation at the paid-period end or immediate service stop; neither creates a partial-period refund. If sustained volume materially exceeds the approved scope, any adjustment requires at least 14 days' written notice and new written terms; no charge is retroactive. The $249 monthly rate is locked for 12 months from verified go-live for the approved scope.
What is not included?
The managed service does not include direct PIMS or calendar booking, SMS, human-receptionist fallback, caller payment collection, web chat, or outbound reminders. Appointment and refill requests go to staff for confirmation.
How fast is setup?
The setup target is up to seven calendar days after the signed agreement, verified activation payment, intake, phone access, routing instructions, delivery destinations, and live-testing cooperation are complete. Clinic delays or third-party limitations can extend that target. Service begins only after the production delivery path and the clinic's real forwarded-line acceptance tests pass.
Put overflow coverage in place.
Start with a direct conversation about your clinic and phone system. Pat coordinates fit, written scope, payment, setup, and testing; live traffic starts only after your clinic approves the tested forwarded-line experience.